Return Policy – 30 Day Money Back Guarantee

Effective Date: 13/02/2026

At Kinderly, we want you to love your purchase. That’s why we offer a 30-Day Money Back Guarantee.

1. Eligibility for Returns

You may return your item within 30 days of delivery if:

• The item is unused

• The item is in original condition

• Tags and original packaging are included

2. Non-Returnable Items

• Final sale items

• Gift cards

• Items marked as non-returnable

3. How to Start a Return

To initiate a return:

1. Email us at hello@kinderly.co.nz

2. Include your order number

3. Provide the reason for return

Our team will provide return instructions.

4. Refunds

• Refunds are issued to the original payment method.

• Once we receive and inspect the return, refunds are processed within 5–10 business days.

• Shipping costs are non-refundable (unless the item was defective or incorrect).

5. Exchanges

We replace items only if they are defective or damaged. Please contact us within 7 days of delivery if your item arrives damaged.