Help Center
Welcome to the Kinderly Help Center — we’re here to make your shopping experience simple and stress-free.
Orders
Q: Can I change or cancel my order?
Orders can only be modified or cancelled within 12 hours of purchase. Please contact us as soon as possible.
Q: I didn’t receive my confirmation email.
Please check your spam or junk folder. If you still can’t find it, contact us and we’ll resend it.
Shipping
Q: How long does shipping take?
Processing takes 1–3 business days. Delivery times vary depending on location (see our Shipping Information page).
Q: How do I track my order?
Once shipped, you will receive an email with your tracking number.
Q: My order is delayed — what should I do?
Occasional delays can occur. If your order is significantly delayed, contact us and we will investigate with the courier.
Returns & Refunds
Q: What is your return policy?
We offer a 30-Day Money Back Guarantee. Items must be unused and in original condition.
Q: How long do refunds take?
Refunds are processed within 5–10 business days after we receive your returned item.
Products
Q: Do colours look exactly like the photos?
We do our best to display colours accurately, but slight variations may occur due to screen settings.
Q: How should I care for Kinderly clothing?
We recommend washing in cold water and air drying to maintain quality and softness.
Payments
Q: What payment methods do you accept?
We accept major credit/debit cards and secure online payment options available at checkout.
Contact Us
Still need help? We’re happy to assist.
📞 Phone: 03 288 0647
📧 Email: hello@kinderly.co.nz
🕒 Support Hours: Monday – Friday, 9am – 5pm
We aim to respond within 24–48 business hours.